Did you have a good experience with us?
As my first experience purchasing from a jeweler like this, my experience was fantastic. I came to J. Thomas after exploring multiple options to purchase an engagement ring, and would make the same choice every time. Noreen was helpful in explaining what to look for when comparing diamonds and kept my budget in mind without pushing to up sell. I felt comfortable and fully informed before purchasing. The owner (Tom) took the time to come greet me on the first visit and took interest in my visit. Whether you are a first time buyer or a frequent purchaser of jewelry, I would highly recommend J. Thomas.
Really impressive experience. Tara was very professional and thorough. Walked in to get a battery for my watch. They cleaned my watch and wedding ring. While waiting for the 10 minutes, I found a watch and necklace for my wife's birthday. Tara gift wrapped at no charge. Great place and highly recommended if you want fair pricing, top notch customer service and a great experience without sales pressure.
Great experience shopping at J. Thomas Jewelers. Prices are very reasonable and Noreen is friendly and knowledgeable. Definitely recommend for engagement, anniversary, birthday or "JUST BECAUSE". Ideas are what it is all about at J. Thomas Jewelers.
Everyone is nice and service was excellent.
I would recommend j Thomas jewerlers
That is AWESOME!!! I really picked the right Jeweler to do this job. I have been getting all my jewelry at J. Thomas . Tom and his staff has always been so nice and very helpful to me. I really have been lucky to have a Jeweler who is honest, reliable and very friendly. You are super talented with the design you have made for me and the one in this email. I want to get more. But for now I will be concentrating on getting things for me. About time. LOL. Well I hope you and Tom enjoy the Optivisors with the LED light attachment. I use mine all the time even have a pair at home. It is just a small token of appreciation to you and Tom. What are some other designs you have done? Thanks for all your help and keep up the Fantastic work.
Thank you Tom, you're amazing. I've recently been diagnosed with kidney cancer. My sweet husband of 27 years took me to see Tom to have my wedding diamonds reset. Tom spent 2 hours helping us. What a beautiful Christmas gift. He reset my center diamond that evening so I could wear my ring on Christmas. God bless you Tom.
Noreen was so kind to offer to clean my rings upon entering the store and then discovered some of my diamonds in my band were loose. I had the ring repaired and refinished at J. Thomas for a very reasonable price. I appreciated that Tom, the owner, personally inspected my refinished ring to make sure he was happy with how it turned out. Overall it was a wonderful experience. Love the staff and the quality of their work! Highly recommend J. Thomas!
Tom and the team are true experts and aren't looking for a sale.. instead they focus on long term relationships with their customers. I bought my wife's engagement ring from Tom and would recommend J. THOMAS to everyone! Very pleased with the quality and service over the years! Thanks guys 😉
I'm not from the Rochester area. I came across this jeweler from a designers website. I visited 4 other jewelers and phoned many others in search of a rare, high quality 1.5ct Trillian diamond. I was so excited that not only could they find one...but they brought in 6 stones for me look at. I finally found "MY" diamond. I can't wait to enjoy it for many years to come. A special thank you to: Cathy, for excellent customer service. Not only is she very helpful but offered to stay after hours to accommodate my travel time. Tom, the owner, for being right there to ensure me that "MY" diamond existed and he could find it for me. Noreen , for your superb shopping skills.
Professional attention to detail with a personal approach to customers is hard to come by these days. I’ve known the folks at J. Thomas Jewelers for a number of years and I continue to receive the utmost of service... whether shopping for something new... designed or having an item I treasure repaired and cleaned. Well worth the visit if you desire a unique piece to treasure!
After placing an online order, it turned out I ordered the wrong size rings. Noreen was easy to work with and handled everything from the return to the reorder. I was able to pick it up with ease and enjoy my jewelry!
Needed a watch leather band replaced. Service was quick, affordable, and easy. The owners were very gracious as well. Highly recommend!READ MORE
Tom, Noreen and crew made shopping for a gift for my wife's birthday a great experience. They take the time to understand what you are looking for before...READ MORE
Everyone is very nice and helpful at J. Thomas. I have had a couple of pieces of jewelry repaired here and it has always been quick and at a very...READ MORE
Had my wife's ring brought in - highly damaged came back looking better than new. This repair was a 25th Anniversary gift - well worth the $ and the smile it brought was priceless. Thanks, J. Thomas Jewelers
The best of the best. I highly recommend from my engagement/ wedding rings to gifts for my wife.
Excellent !service,people and top quality workmanship as always !
Everyone was exceptional. My husband has bought all my jewelry there. After many years, I finally took in some old jewelry to have a precious stone made into a pendant. The staff was very friendly and Stephanie helped me design a gorgeous piece of jewelry I'll be able to wear now! Tom gave me a great trade in, now I have pieces I will wear! Highly recommend them!
I Love J. Thomas Jewelers, my Favorite! All of the employees are so friendly and happy to help you. Tom the owner knows me by name and he worked with me to design a beautiful white gold necklace and a special anniversary ring that fits perfectly next to my wedding bands. I highly recommend that you stop by J. Thomas Jewelers sometime soon! �
Brought in a mangled wedding band which had been custom made 48 years ago. The staff took much time providing repair options - never pushing for the most expensive resolution. The ring was completely dismantled, rebuilt and looks wonderful. When we picked it up, they cleaned my husband’s matching band for free. Would enthusiastically recommend this business for repairs and for jewelry - they offer a beautiful selection of everything, including children’s items.
Happy with the pieces my boyfriend got me. Also happy with turn around time on a piece that needed a repair. Highly recommend.
Tom, Noreen, Stefanie and Ginger are all amazing!! We have used J Thomas for 10 years now and have felt like part of the family! They are so warm, welcoming and knowledgeable.
Staff are phenomenal to work with, Tom is a gem himself, their work is precisely done and their options are gorgeous! Love this place! �
Noreen and Tom are the nicest and most knowledgeable jewelers I've ever worked with. I'm always at a loss for what to buy my wife and they always find something she'll love, in my budget and they educated me about what I'm getting. I can't recommend them enough if you're looking for jewelry.
I Love J. Thomas Jewelers...... Tom always doing little extras. I brought in 20 pieces he cleaned them for Free. I paid for Lifetime Battery for my watch even put a pin for free as my watch fell off my wrist last week. Tom made me a Custom Made white gold birthstone ring. Beautiful!!! I just purchased a New Wedding Set from him as well Stunning!!! J. Thomas is right off of Crooks and Hamlin near Secretary State. Family owned !!! Those who went to Adams will see Chris Gibney who I went to high school with class of 79. Just ask for Tom or Noreen and tell them I sent you. Mariesa
Great customer service! Fast turnaround time but still quality work. I highly recommend
Surprised it took me this long to leave a review! December 2012 (wow, can't believe how long ago!), my now husband proposed to me with the most BEAUTIFUL heart engagement ring. I still catch myself staring at it, and I love when it gets people's attention—and it quickly becomes a topic of conversation with strangers who catch a glimpse. Yes I'm bragging, but it's only to let you know how much I love the ring you made. Always had a wonderful customer experience coming in—the staff is awesome! Highly recommended to everyone to talk to :-)